[{"data":1,"prerenderedAt":101},["ShallowReactive",2],{"article-\u002Farticles\u002Fseven-principles-onboarding-en":3},{"id":4,"title":5,"body":6,"category":86,"cover":87,"date":88,"description":89,"extension":90,"meta":91,"navigation":92,"path":93,"seo":94,"stem":95,"tags":96,"__hash__":100},"articles_en\u002Farticles\u002Fseven-principles-onboarding.md","7 principles for bringing a service shop onto a system without staff pushing back",{"type":7,"value":8,"toc":81},"minimark",[9,13,60,65,72],[10,11,12],"p",{},"We use these 7 principles in CoreUp's standard 90-day plan.",[14,15,16,24,30,36,42,48,54],"ol",{},[17,18,19,23],"li",{},[20,21,22],"strong",{},"Start from what the shop already does."," Move the appointment book into the system first, and don't change how people work yet.",[17,25,26,29],{},[20,27,28],{},"Win quickly within 14 days."," The first thing must show results fast and everyone must like it, for example LINE reminders, so the front desk has less to do straight away.",[17,31,32,35],{},[20,33,34],{},"Staff must benefit before the owner."," Let staff see their own income every day and the reason behind each queue, with nothing to memorise.",[17,37,38,41],{},[20,39,40],{},"Measure before changing."," For the first two weeks, collect a baseline before fixing anything.",[17,43,44,47],{},[20,45,46],{},"Do money and queues later, and through conversation."," Rules touch people's interests, so guide the team until they accept before putting them in the system.",[17,49,50,53],{},[20,51,52],{},"Someone in the shop owns the system."," Appoint one in-shop system owner and train them to configure it themselves before we leave.",[17,55,56,59],{},[20,57,58],{},"Move decisions from the owner's head into rules."," Every time the owner has to decide the same thing again, turn it into a rule in the system or delegate it to a lead.",[61,62,64],"h2",{"id":63},"the-number-that-tells-you-whether-it-worked","The number that tells you whether it worked",[10,66,67,68,71],{},"The main one is ",[20,69,70],{},"items needing the owner per day",". If the shop runs itself, this number must fall. Beyond that, look at no-shows, customers returning within 90 days, and staff turnover.",[10,73,74,75,80],{},"If the numbers don't move within 30 days, you fixed the wrong thing and need to go back to the root cause. ",[76,77,79],"a",{"href":78},"\u002Fen\u002Fhow-we-work","Read how we work",".",{"title":82,"searchDepth":83,"depth":83,"links":84},"",2,[85],{"id":63,"depth":83,"text":64},"Owners",null,"2026-10-08","The principles we use to help shops with no system change how they really work, and keep it up after the consultant leaves","md",{},true,"\u002Farticles\u002Fseven-principles-onboarding",{"title":5,"description":89},"articles\u002Fseven-principles-onboarding",[97,98,99],"staff","system","90-day plan","fLgfjg8QgoGtBiXpjC9ezcCHb6wtieMFgeIsOsshIuk",1791900864597]